From 5 stars to 1 - What NOT to do to your customers
DO NOT BUY THIS APP
4 years ago I did an exhaustive review of all of the recipe/meal planning applications for both Mac and Windows. I settled on MacGourmet. However, MacGourmet stopped sending updates and quickly became buggy and unusable. So I reached out to the developer of YummySoup and actually talked and emailed with him directly for some time, he lives in my own state and the product was really awesome. So I went ahead and purchased it for the Mac. I have really enjoyed using it over the years, during which time I even purcahsed the iPad/iPhone app as well.
Fast forward to 1 year ago…
I have been patiently (and then not so patiently) waiting for an update to both the iPad/iPhone app as well as the Mac App. On the website and on the YummySoup! facebook site, it is constantly stating that something is comming and that all of our wish list items will be included. The developer has been stating this for over 2 years now and with every OS update (iOS or Mountain Lion, etc…) the developer states that he is waiting to encorporate XYZ feature before releasing to Apple to approve.
Although the product is still usable today, there are many things that we need (iCloud support - since mobileme no longer works, updated web import definitions, new themes, crash fixes, etc…), and many features on the iOS devices as well. This product is effectively dead, dont expect it to work on future OS updates as it had lots of problems with the last OS upgrade.
Well this is unacceptable, I am about to switch to yet another recipe app (most likely Paprika since it imports YummySoup files). As a developer, he needs to realize that his customers are not going to accept stale/old software forever. My time to change is about to come (after the holidays).
So long YummySoup! I gave you a chance and you BLEW it! I wont even consider coming back to them until they have a consistent release cadence (at least twice a year). But I will make sure to update my poor rating until then.
DO NOT BUY THIS APP
Rich Steve Filman about
YummySoup!